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How satu277 Protects Your Personal Data

At satu277, your personal data is handled with a clear purpose: we collect only what we need to keep your account running and your transactions secure.

End-to-end encryption on all account dataDANA, OVO, GoPay & QRIS transaction privacyData deletion requests processed within 7 daysNo third-party sale of your personal information24/7 privacy support via live chat
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satu277 How satu277 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

If you have a question about your data, want to request a correction, or need us to delete your account information, our privacy support team is reachable around the clock. Players in Makassar and across Indonesia can use any of the three channels below — we aim to acknowledge every privacy request within 24 hours and resolve it within 7 calendar days.

Team online

Live Chat

Available 24 hours a day, 7 days a week inside your account dashboard. Identify yourself with your registered email and we will pull up your data record immediately for review or correction.

Email Privacy Request

Send your full name, registered email address and the specific data action you need — access, correction or deletion — to our privacy inbox. Written responses are delivered within 3 business days.

In-App Account Settings

Head to Account Settings, then Privacy Controls on the satu277 mobile or desktop interface. You can download a copy of your stored data or submit a deletion request without contacting support at all.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Keeping your personal information secure is not a background process for us — it is built into how satu277 operates day to day.

256-bit SSL Encryption

Every data transfer between your browser or app and our servers uses 256-bit SSL encryption. This covers login credentials, payment references for DANA and QRIS, and account profile updates — not just the checkout step.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times. You can disable non-essential cookies in your browser settings at any time without losing access to your account or payment history.

Account Security Alerts

Any login from an unrecognised device triggers an immediate email alert to your registered address. You can then confirm or block the session directly from that email — no need to contact support first.

Data Retention Schedule

Transaction records are kept for 12 months to support account reconciliation and dispute resolution. Profile data is deleted within 7 days of a verified account-closure request. We do not hold data longer than operationally necessary.

Your Right to Access

You can request a full export of every data point we hold on your account — including GoPay and OVO transaction logs — at any time via Account Settings or by emailing our privacy team. Exports are delivered within 3 business days.

No Data Sold to Advertisers

satu277 does not sell, rent or license your personal data to advertising networks or data brokers. Third-party payment processors like DANA and QRIS receive only the minimum data needed to authorise and clear each transaction.

Privacy Policy Questions We Hear Most

These are the real questions our account holders ask about how their data is managed at satu277. If your question is not covered below, our live chat team is available around the clock — use the chat icon in the lower right corner of any page.

We collect your name, email address, phone number and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps for security purposes. Nothing beyond operational necessity is stored.

Payment references for DANA, OVO, GoPay and QRIS are encrypted in transit and at rest. We pass only the minimum required data to the payment processor to authorise your transaction — your full wallet credentials are never stored on our servers.

Yes. Go to Account Settings, then Privacy Controls, and select 'Export My Data'. You will receive a structured file covering your profile, transaction history and login records within 3 business days of the verified request.

Submit a deletion request through Account Settings or email our privacy team with your registered email address. We will verify your identity and complete the deletion within 7 calendar days. Note that some transaction records are retained as required by applicable Indonesian financial regulations.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — strictly to process your transactions. We do not sell, rent or exchange your personal information with advertisers, data brokers or unrelated third parties under any circumstances.

Transaction logs are retained for 12 months to support dispute resolution and account reconciliation. Profile data is permanently deleted within 7 days of a confirmed account-closure request. Data is not held beyond what Indonesian regulatory requirements and operational needs demand.

Reach our dedicated privacy team via live chat (available 24 hours a day, 7 days a week) or by email. Include your account email and a description of the concern. We acknowledge every privacy complaint within 24 hours and aim to resolve it within 7 calendar days.

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